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Opening Keynote Address: The Learning machine: Transforming Customer Experience Using Data, Warranty, and Service Contracts

August 31
9:05 AM - 10:05 AM

Bob Roberts
Trane Technologies

Service excellence in a manufacturing and aftermarket industry dictates decisions be made using near-real-time information. To provide a rich and seamless experience to their customers, manufacturers need to improve data visibility, the backbone for delivering cutting-edge services. 

Connected product and equipment data coupled with AI and ML technologies can enable organizations to make real-time decisions based on accurate in-service data down to the component and asset level. The opportunity is to tie the warranty and service data with product design, engineering, finance, audit, service offerings, and other manufacturing processes to ensure teams can make data-driven decisions in real-time.

Key Takeaways:

  • Service Transformation at Themo King – the data journey
  • Challenges manufacturers face in the creation of data-driven services
  • Leveraging ML, AI, and Analytics for data-driven decision making
  • Data Intelligence vision – Proactive approach to customer service