Aug 29-Sept 1, 2021 | Bellagio, Las Vegas, NV

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WCM Is Back In Person

Aug 29-Sept 1, 2021 | The Bellagio, Las Vegas, NV

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Dec 2020's On-Demand Sessions

(Originally LIVE - DEC 2 & 3, 2020)

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Warranty Chain Management

Warranty Chain Management is an annual conference that informs and inspires executives dedicated to the advancement of warranties in a large number and wide variety of industries. 

Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides. 

In a relatively nascent discipline, the tools and techniques you rely on are still evolving. WCM brings together those seeking to maximize production and profitability and minimize the bottom-line losses and legal exposure that can result from unethical practices. 

Whether your company offers warranties; compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. 

2021 Schedule

August 29, Sunday
5:00 PM - 6:30 PM (PT)

Welcome Reception: Badge Pickup & Happy Hour

August 30, Monday
11:00 AM - 11:30 AM (PT)


11:30 AM - 1:30 PM (PT)

Pre-Conference Workshop: Benchmarking and Best Practices to Optimize Warranty Management

Mike Roberts and Mike Stroffolino bring decades of experience in implementing warranty management solutions, and they will guide the workshop to help you optimize your warranty management and maximize your service profitability.
Mike Stroffolino Mike Roberts Multiple Speakers
1:30 PM - 2:30 PM (PT)


2:30 PM - 4:30 PM (PT)

Pre-Conference Workshop: Key Strategies for Increasing Extended Warranty Attachment & Renewal Rates

This workshop will examine the strategies and tactics companies can pursue to increase extended warranty attachment and renewal rates.
Michael Blumberg, MBA Mark Nagelvoort Multiple Speakers
4:30 PM - 6:00 PM (PT)

Opening Reception

August 31, Tuesday
8:00 AM - 9:00 AM (PT)

Breakfast with Sponsors

9:05 AM - 10:05 AM (PT)

Opening Keynote Address: The Learning machine: Transforming Customer Experience Using Data, Warranty, and Service Contracts

Service excellence in a manufacturing and aftermarket industry dictates decisions be made using near-real-time information. To provide a rich and seamless experience to their customers, manufacturers need to improve data visibility, the backbone for delivering cutting-edge services.
Bob Roberts

Bob Roberts
Trane Technologies

10:05 AM - 10:10 AM (PT)

Keynote Giveaway

10:15 AM - 11:00 AM (PT)

U.S. Product Warranty Annual Update

At this year’s WCM conference, Arnum will provide an update on how the pandemic and the lockdowns that followed affected both the product warranty and extended warranty markets in the U.S., as well as a snapshot of passenger car manufacturer’s warranty spending worldwide. 
Eric Arnum

Eric Arnum
Warranty Week

10:15 AM - 11:00 AM (PT)

Re-imagining the Role of Warranty Chain Management in a Rapidly Evolving Connected Ecosystem

The content, presented at a high level, will build on WCM as a huge source of potential value (and not just a cost center) in the rapidly evolving connected ecosystem.
Ajit Shembekar

Ajit Shembekar

11:00 AM - 11:15 AM (PT)

Networking Break

11:20 AM - 12:05 PM (PT)

Best Practices to Reduce Warranty Costs and Minimize Risk

Join us for this featured presentation with Blumberg Advisory Group's Michael Blumberg.
Michael Blumberg, MBA

Michael Blumberg, MBA
Blumberg Advisory Group

11:20 AM - 12:05 PM (PT)

Customer Experience: The Key to Growth in the Next Decade

Learn how leading warranty companies enhanced the Customer Experience and accelerated revenue.
Spencer Cannon

Spencer Cannon

12:05 PM - 1:20 PM (PT)

Lunch with Sponsors

1:25 PM - 2:10 PM (PT)

The Evolving Arena of Commercial Warranty Programs

Join us for this tag-team presentation with Hornbeam Insurance's Dan Tafel and Jesse Wilson of Frost Brown Todd.
Dan Tafel Jesse D. Wilson Multiple Speakers
1:25 PM - 2:10 PM (PT)

Launching an International Warranty Program in Canada and Europe

How to launch extended warranties and service contracts on innovative new technology products for a top retail internet sales platform in Canada, England, France, Germany, Italy and Spain.
Patrick Kelley

Patrick Kelley
Nashville, TN

2:15 PM - 3:00 PM (PT)

The Evolution of Warranty Management and Current Trends

Join this featured presentation to hear Ashok Kartham, a pioneer in the Warranty industry and the CEO of companies who developed leading warranty software products used by hundreds of global companies, present the evolution of warranty management.
Ashok Kartham

Ashok Kartham

2:15 PM - 3:00 PM (PT)

Defining a Pragmatic Roadmap to the Re-imagined Role of Warranty Chain Management in a Connected Ecosystem

In this session we will look at how to create a pragmatic, yet responsive and agile roadmap towards a re-imagined, efficient WCM in a customer-centric connected ecosystem. Such a roadmap is even more critical when you have to add new capabilities, and bring along new partners, and sometimes even customers, to share in your vision and accompany you on the journey.
Ajit Shembekar

Ajit Shembekar

3:00 PM - 3:25 PM (PT)

Networking Break

3:30 PM - 4:30 PM (PT)

Evening Keynote Address: Pressure Cooker Confidence

Learn why the hard work you do before hand matters more than the work you do when the pressure is on. Complimentary book signing to follow.
Lt. Colonel Kevin Sweeney

Lt. Colonel Kevin Sweeney
Motivational Speaker

4:30 PM - 6:30 PM (PT)

Evening Reception

September 1, Wednesday
8:00 AM - 9:00 AM (PT)

Breakfast with Sponsors

9:05 AM - 10:05 AM (PT)

Connected Warranty and Service in a Connected Era

Samantha Horton

Samantha Horton

10:05 AM - 10:20 AM (PT)

Networking Break

10:25 AM - 11:10 AM (PT)

Automating Administration: Technology Trends

The fastest growing administrators have embraced their digital transformation by utilizing technology that allows them to automate everything from policy issuance and claim submission to online reporting. Have you?
Mark Nagelvoort Dan Tafel Gregory Myers Rob Christian Multiple Speakers
11:10 AM - 11:30 AM (PT)

Networking Break

11:35 AM - 12:20 PM (PT)

Understanding Risk Management Options for Warranty

Warranty and extended protection plan contracts sold by dealers or manufacturers to buyers of commercial products such as construction equipment can increase resale value, raise customer loyalty, boost uptime, and lower operating costs. But before extended protection plan sales can begin, the advantages and disadvantages of various risk management options must be considered.
Jimmy Bynum Dan Tafel Jonathan DiNoto Multiple Speakers
12:20 PM - 12:30 PM (PT)

Closing Remarks

2021 Sponsors



"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."

-Manager, Automotive Company

"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

-Warranty Strategy & Planning Manager, I.T. Company

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.

-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

-Warranty Project Manager, Construction Equipment Manufacturing Company

"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

-Warranty Recovery Manager, Transportation Company

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