Aug 29-Sept 1, 2021 | The Bellagio, Las Vegas, NV

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WCM Is Back In Person

Aug 29-Sept 1, 2021 | The Bellagio, Las Vegas, NV

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Dec 2020's On-Demand Sessions

(Originally LIVE - DEC 2 & 3, 2020)

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Warranty Chain Management

Warranty Chain Management is an annual conference that informs and inspires executives dedicated to the advancement of protection products in a large number and wide variety of industries. 

Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides. 

In a relatively nascent discipline, the tools and techniques you rely on are still evolving. WCM brings together those seeking to maximize production and profitability and minimize the bottom-line losses and legal exposure that can result from sloppy, ill-conceived, or unethical practices. 

Whether your company offers warranty financing; actuarial, compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. 

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"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."

-Manager, Automotive Company

"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

-Warranty Strategy & Planning Manager, I.T. Company

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.

-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

-Warranty Project Manager, Construction Equipment Manufacturing Company

"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

-Warranty Recovery Manager, Transportation Company

Dec 2020's On-Demand Sessions

December 2, Wednesday
1:00 PM - 2:00 PM (ET)

Machine Learning and the Art of Enabling Faster, Better and More Efficient Decision Making Service Platforms

In this session, we will explore the power of Analytics, AI, IoT, connected data, and the various areas of their applications in the world of warranty.
Atul Varshneya Roshan Pinto Cristoph Nathan Multiple Speakers
2:30 PM - 3:25 PM (ET)

How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance

Innovative warranty software platforms and warranty administration companies are revolutionizing...
Mark Nagelvoort Rob Christian Multiple Speakers
4:00 PM - 4:45 PM (ET)

State of the Warranty Industry

Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn. 
Eric Arnum

Eric Arnum
Warranty Week

December 3, Thursday
1:00 PM - 2:00 PM (ET)

How to Make a Business Case for a Global Warranty System

Making a Business Case for a New Warranty System is difficult for many organizations despite...
Gary Serbousek Vance Thomas Eric Fowler Multiple Speakers
2:30 PM - 3:00 PM (ET)

Understanding Profit Participation and How It Can Work For Your Company

Learn why taking a focused approach to developing and managing your Profit Participation plans will maximize the impact on your business’s profitability.
Scott Jaglowitz

Scott Jaglowitz
Amynta Warranty

4:00 PM - 4:45 PM (ET)

Legal Ramifications of Presidential Election on the Warranty Community

This session will highlight the major policy differences between a Trump and Biden administration and how those differences will impact all facets of the warranty community.
James Ganther

James Ganther
Mosaic Compliance Services

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