Pre-Conference Workshop: Benchmarking and Best Practices to Optimize Warranty Management

August 30
11:30 AM - 1:30 PM (PT)

Benchmarking and Best practices to optimize Warranty Management 

• Mike Stroffolino, Solution Engineer Manager, Mize
• Mike Roberts, President, MR Insights

The global marketplace is rapidly changing towards customer-centricity and businesses must evolve to differentiate their service experience and thrive in a global ecosystem. Post-sale services, including warranty management, have always been a critical interaction point with customers. These interactions have primarily been perceived as a cost center by many manufacturers.

In this workshop, you will be able to benchmark with other global manufacturers and identify the best practices to help your organization shift your warranty management business towards a customer-focused, cost-reducing model while optimizing your internal processes to better adapt to the ever-demanding, ever-evolving customer and service landscape.

Mike Roberts and Mike Stroffolino bring decades of experience in implementing warranty management solutions, and they will guide the workshop to help you optimize your warranty management and maximize your service profitability.

What you can expect:

• Build your own gap analysis and business case model with a benchmarking workbook to put your warranty group on the path to warranty management optimization.
• Participate in a detailed discussion and review of successful real-world warranty process transformation examples.
• Review the warranty maturity model and learn how to better apply it in your organization to reduce warranty costs, improve product quality, and generate high-margin revenues from service contracts.