Mike Roberts worked for Ford Motor Company for over 33 years and was involved in many different facets of warranty within Ford, including analytics, dealer measurement and reporting, dealership warranty management, counseling, and auditing. He was Ford’s Global Warranty Strategy Manager and the business lead supporting Ford’s initiative to modernize, globalize, and standardize their warranty transactional systems and processes – Ford’s ONE Warranty Solution (OWS) is the benchmark for all other OEMs. Also, Mike is a member of the Automotive Industry Actions Group (AIAG), an instructor for AIAG (CQI-14 Warranty Management and Warranty 101) and does frequent warranty benchmarking within the industry. He is a speaker at many different warranty and industry conferences.