Speakers
Eric Arnum
Editor | Warranty Week
Eric Arnum is the editor of Warranty Week, an online publication written for warranty industry professionals. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has gained a following among manufacturers, retailers, servicers, and insurance professionals. About 6,500 people subscribe to the free weekly email edition, while the website traffic is typically around 35,000 page views per week. Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.
U.S. Product Warranty Annual Update
At this year’s WCM conference, Arnum will provide an update on how the pandemic and the lockdowns that followed affected both the product warranty and extended warranty markets in the U.S., as well as a snapshot of passenger car manufacturer’s warranty spending worldwide. More Info
State of the Warranty Industry
Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn. More Info
