11:20 AM - 12:05 PM
Customer Experience: The Key to Growth in the Next Decade
This informative presentation, by a leadership team that operates world-class customer care centers that support leading warranty companies by handling front-lline customer care as well as sales support, will discuss the critical importance of the "Customer Experience" and how it has rapidly become the #1 driver for growth. We will discuss how a poor CX can quickly ruin a brand and the common mistakes companies are making. Conversely, we will talk about strategies companies can deploy to improve their CX.