10:15 AM - 11:00 AM
Re-imagining the Role of Warranty Chain Management in a Rapidly Evolving Connected Ecosystem
WCM has already come a long way in fulfilling its traditional role, such as providing warranties and service agreements. Now, with customer and market expectations changing rapidly, often influenced by their experiences in entirely different industries, companies are beginning to refocus from being product-centric to organizations providing superior, differentiated customer experiences. With access to an unprecedented amount of data, analytical tools to generate meaningful insights, and increasing (and sometimes the only) customer touchpoints in a connected ecosystem, WCM has the potential to radically re-imagine its role in enhancing customer experience and even creating new disruptive solutions and business models.
In this session we will share the "Art of Possible" for WCM, based upon emerging capabilities and trends, as well as the solutions we have created for our clients.