Sessions
December 2, Wednesday
10:00 AM - 11:00 AM (PT)
Machine Learning and the Art of Enabling Faster, Better and More Efficient Decision Making Service Platforms
In this session, we will explore the power of Analytics, AI, IoT, connected data, and the various areas of their applications in the world of warranty.
Multiple Speakers
11:30 AM - 12:25 PM (PT)
How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance
Innovative warranty software platforms and warranty administration companies are revolutionizing...
Multiple Speakers
1:00 PM - 1:45 PM (PT)
State of the Warranty Industry
Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn.
Eric Arnum
Warranty Week
December 3, Thursday
10:00 AM - 11:00 AM (PT)
How to Make a Business Case for a Global Warranty System
Making a Business Case for a New Warranty System is difficult for many organizations despite...
Multiple Speakers
11:30 AM - 12:00 PM (PT)
Understanding Profit Participation and How It Can Work For Your Company
Learn why taking a focused approach to developing and managing your Profit Participation plans will maximize the impact on your business’s profitability.
Scott Jaglowitz
Amynta Warranty
1:00 PM - 1:45 PM (PT)
Legal Ramifications of Presidential Election on the Warranty Community
This session will highlight the major policy differences between a Trump and Biden administration and how those differences will impact all facets of the warranty community.
James Ganther
Mosaic Compliance Services
A Powerful Digital Experience For Executives
Next-Gen - Learning | Connecting | Networking
This all-new, uncompromising virtual counterpart of Warranty Chain Management (WCM) Conference was designed for immediate industry needs but built as a long-term solution. This is a unique opportunity for the warranty and providers & administrators community anywhere and at No Cost For Providers & Administrators.
Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides.
In a relatively nascent discipline, the tools and techniques you rely on are still evolving. WCM brings together those seeking to maximize production and profitability and minimize the bottom-line losses and legal exposure that can result from sloppy, ill-conceived, or unethical practices.
Whether your company offers warranty financing; actuarial, compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event.
Speakers
Gary Serbousek
Senior Product Manager, Mize
Mark Nagelvoort
President and CEO, PCMI
Roshan Pinto
Vice President, Retail & Manufacturing, Tavant
Cristoph Nathan
Senior Director Service and Kubota University , Kubota Tractor Corporation
Eric Fowler
Vice President of Service and Warranty, Power Solutions International
WCM Experience Sponsors
LEAD
BUSINESS
GENERAL
MEDIA
