Nov 30 - Dec 1, 2021 | Virtual Event

WCM Experience: Virtual Event

(Originally LIVE - DEC 2 & 3, 2020)

Watch On-Demand


December 2, Wednesday
10:00 AM - 11:00 AM (PT)

Machine Learning and the Art of Enabling Faster, Better and More Efficient Decision Making Service Platforms

In this session, we will explore the power of Analytics, AI, IoT, connected data, and the various areas of their applications in the world of warranty.
Atul Varshneya Roshan Pinto Cristoph Nathan Multiple Speakers
11:30 AM - 12:25 PM (PT)

How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance

Innovative warranty software platforms and warranty administration companies are revolutionizing...
Mark Nagelvoort Rob Christian Multiple Speakers
1:00 PM - 1:45 PM (PT)

State of the Warranty Industry

Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn. 
Eric Arnum

Eric Arnum
Warranty Week

December 3, Thursday
10:00 AM - 11:00 AM (PT)

How to Make a Business Case for a Global Warranty System

Making a Business Case for a New Warranty System is difficult for many organizations despite...
Gary Serbousek Vance Thomas Eric Fowler Multiple Speakers
11:30 AM - 12:00 PM (PT)

Understanding Profit Participation and How It Can Work For Your Company

Learn why taking a focused approach to developing and managing your Profit Participation plans will maximize the impact on your business’s profitability.
Scott Jaglowitz

Scott Jaglowitz
Amynta Warranty

1:00 PM - 1:45 PM (PT)

Legal Ramifications of Presidential Election on the Warranty Community

This session will highlight the major policy differences between a Trump and Biden administration and how those differences will impact all facets of the warranty community.
James Ganther

James Ganther
Mosaic Compliance Services

A Powerful Digital Experience For Executives

Next-Gen - Learning | Connecting | Networking

This all-new, uncompromising virtual counterpart of Warranty Chain Management (WCM) Conference was designed for immediate industry needs but built as a long-term solution. This is a unique opportunity for the warranty and providers & administrators community anywhere and at No Cost For Providers & Administrators.

Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides. 

In a relatively nascent discipline, the tools and techniques you rely on are still evolving. WCM brings together those seeking to maximize production and profitability and minimize the bottom-line losses and legal exposure that can result from sloppy, ill-conceived, or unethical practices. 

Whether your company offers warranty financing; actuarial, compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event.


Eric Fowler
Eric Fowler

Vice President of Service and Warranty, Power Solutions International

Roshan Pinto
Roshan Pinto

Vice President, Retail & Manufacturing, Tavant

Rob Christian
Rob Christian

President and Chief Risk Officer, OnPoint Warranty Solutions

Vance Thomas
Vance Thomas

Consulting Partner, Mize

Mark Nagelvoort
Mark Nagelvoort

President and CEO, PCMI

See Full Speaker List

WCM Experience Sponsors