The inaugural WCM conference took place in March 2005 and this annual event provides a forum for Warranty Professionals and Executives to meet and discuss warranty related issues and develop warranty management as a recognized discipline. The conference is intended to appeal to a diverse range of companies encompassing electronics, automotive, aerospace and white goods industries; as well as their service providers and companies who develop tools and software which support the multi-billion dollar warranty industries.
WCM is a growing area of interest in many companies, ranging from large multi-nationals through to mid-size and smaller engineering, call center management and warranty service providers. Effective warranty management has the capability to significantly impact a company’s bottom line profitability and drive competitive advantage.
As a discipline, warranty management tools and techniques are still in their infancy with many companies striving to improve the effectiveness and efficiency of their warranty management processes. There are very few forums which specifically enable warranty professionals to come together to share best practices and learn of the challenges and solutions from other competitive and comparative industries.
If your company produces products or services that include either a legally mandated or market driven warranty coverage then there will be something in the WCM series of conferences applicable to you. If your company finances extended warranties, is a repair service provider or undertakes call center management then WCM is the conference to attend as it encompasses the end-to-end processes that affect your businesses and provides a single and central forum to meet and learn from warranty professionals in other companies.
Conference capacity has been increased from last year but attendance is still limited and will be on a first come-first served basis, thus if you are involved in warranty management you are encouraged to register quickly.