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How to Deliver Exemplified Customer Experience Through Warranty & Service Transformation

December 01
8:45 AM - 9:30 AM

Customer expectations for the post-sale experience have changed radically. Driven by the pandemic and new technology, it's critical now more than ever to have a Service Lifecycle Management solution that supports your growth and simultaneously allows you to focus on delivering a better service experience.

Warranties have always been guarantees and assurances that elicit comfort in product quality and ownership for customers. However, submitting claims isn’t always the most satisfying experience for them. It also provokes high price tags for manufacturers and suppliers, leaving them reluctant to comply.

Attend our presentation, and you will learn:

  • How you can achieve 80+% automated claims processing efficiency
  • How to increase supplier recovery 30+% of total warranty costs
  • How transforming backend warranty processes will allow you to set your focus towards customer experiences
  • How a leading manufacturer transformed their warranty system to reduce their warranty costs by 15% in the first year