Pre-Conference Workshop: Data-Driven Warranty Management and its Application in the New Decade

August 30
1:00 PM - 4:00 PM

Roshan Pinto
Tavant

Data-Driven Warranty Management and its Application in the New Decade

  • Roshan Pinto, Head of Manufacturing, Tavant
  • IDC Analyst

Warranty management is no longer an aftermarket activity which must solely react to claims being submitted. Manufacturers, service organizations, and dealers are rethinking the value that can be achieved throughout the warranty process. This workshop will explore the following:

  • Trends shifting the importance and impact of warranty management
    • Artificial intelligence driving insights into action
    • The changing expectations of customers 
    • Profit-centric service organizations exploring new opportunities to drive value
    • Closed loop innovation whereby service data informs decisions across the business
  • Challenges facing service businesses
  • Best practices in transformation the warranty operation
  • Recommendations for the Future of Service