May 17
9:00 AM - 11:00 AM
John Quattrucci
Q Training Solutions
Effective training can improve customer service, reduce returns, reduce associate turnover, create a favorable first impression of your company and set new hire expectations. The goal of any training should be to improve associate performance by building their confidence – the end result being better customer service.
"Get ready for something completely different. My presentation's goal at this year’s conference is to reinforce that Service Contract training is most effective when it’s interactive, informative, fun, and entertaining. Using this methodology has produced results that improved incremental profit and long-term success for many of my clients. While many attendees at the conference will focus on what happens after the sale, which is crucial, I remain focused on your sales team making the sale. I am thrilled to be able to bring that expertise to this year’s Warranty Chain Management event."