Join this session by ‘Women in Manufacturing’, on how smart and simple changes in after-service processes like customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls can create exponential value and set the flywheel to spin faster.
In order for warranty programs to be successful – you must have a plan, prepare the programs, get the right ingredients and processes. You will also use various forms of “temperatures” to measure the success of the warranty program.
Warranties have always been guarantees and assurances that elicit comfort in product quality and ownership for customers. However, submitting claims isn’t always the most satisfying experience for them.
"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."
-Warranty Recovery Manager, Transportation Company
"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."
-Warranty Strategy & Planning Manager, I.T. Company
"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."
-Warranty Project Manager, Construction Equipment Manufacturing Company
"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.
-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company
"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."