Mike Roberts and Mike Stroffolino bring decades of experience in implementing warranty management solutions, and they will guide the workshop to help you optimize your warranty management and maximize your service profitability. more info
Service excellence in a manufacturing and aftermarket industry dictates decisions be made using near-real-time information. To provide a rich and seamless experience to their customers, manufacturers need to improve data visibility, the backbone for delivering cutting-edge services. more info
At this year’s WCM conference, Arnum will provide an update on how the pandemic and the lockdowns that followed affected both the product warranty and extended warranty markets in the U.S., as well as a snapshot of passenger car manufacturer’s warranty spending worldwide. more info
Join this featured presentation to hear Ashok Kartham, a pioneer in the Warranty industry and the CEO of companies who developed leading warranty software products used by hundreds of global companies, present the evolution of warranty management. more info
In this session we will look at how to create a pragmatic, yet responsive and agile roadmap towards a re-imagined, efficient WCM in a customer-centric connected ecosystem. Such a roadmap is even more critical when you have to add new capabilities, and bring along new partners, and sometimes even customers, to share in your vision and accompany you on the journey. more info
The fastest growing administrators have embraced their digital transformation by utilizing technology that allows them to automate everything from policy issuance and claim submission to online reporting. Have you? more info
Warranty and extended protection plan contracts sold by dealers or manufacturers to buyers of commercial products such as construction equipment can increase resale value, raise customer loyalty, boost uptime, and lower operating costs. But before extended protection plan sales can begin, the advantages and disadvantages of various risk management options must be considered. more info
"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."
-Warranty Strategy & Planning Manager, I.T. Company
"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."
-Manager, Automotive Company
"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.
-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company
"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."
-Warranty Project Manager, Construction Equipment Manufacturing Company
"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."
-Warranty Recovery Manager, Transportation Company