Nov 30 - Dec 1, 2021 | Virtual Event

2021 On Demand Sessions

Last updated: November 23, 2021

On Demand Sessions

Monday, August 30, 2021

August 30
11:30 AM - 1:30 PM (PT)
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Pre-Conference Workshop: Benchmarking and Best Practices to Optimize Warranty Management
Mike Roberts and Mike Stroffolino bring decades of experience in implementing warranty management solutions, and they will guide the workshop to help you optimize your warranty management and maximize your service profitability. more info

August 30
2:30 PM - 4:30 PM (PT)
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Pre-Conference Workshop: Key Strategies for Increasing Extended Warranty Attachment & Renewal Rates
This workshop will examine the strategies and tactics companies can pursue to increase extended warranty attachment and renewal rates. more info

Tuesday, August 31, 2021

August 31
9:05 AM - 10:05 AM (PT)
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Opening Keynote Address: The Learning machine: Transforming Customer Experience Using Data, Warranty, and Service Contracts
Service excellence in a manufacturing and aftermarket industry dictates decisions be made using near-real-time information. To provide a rich and seamless experience to their customers, manufacturers need to improve data visibility, the backbone for delivering cutting-edge services. more info

August 31
10:15 AM - 11:00 AM (PT)
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U.S. Product Warranty Annual Update
At this year’s WCM conference, Arnum will provide an update on how the pandemic and the lockdowns that followed affected both the product warranty and extended warranty markets in the U.S., as well as a snapshot of passenger car manufacturer’s warranty spending worldwide.  more info

August 31
10:15 AM - 11:00 AM (PT)
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Re-imagining the Role of Warranty Chain Management in a Rapidly Evolving Connected Ecosystem
The content, presented at a high level, will build on WCM as a huge source of potential value (and not just a cost center) in the rapidly evolving connected ecosystem. more info

August 31
11:20 AM - 12:05 PM (PT)
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Best Practices to Reduce Warranty Costs and Minimize Risk
Join us for this featured presentation with Blumberg Advisory Group's Michael Blumberg. more info

August 31
11:20 AM - 12:05 PM (PT)
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Customer Experience: The Key to Growth in the Next Decade
Learn how leading warranty companies enhanced the Customer Experience and accelerated revenue. more info

August 31
1:25 PM - 2:10 PM (PT)
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The Evolving Arena of Commercial Warranty Programs
Join us for this tag-team presentation with Hornbeam Insurance's Dan Tafel and Jesse Wilson of Frost Brown Todd. more info

August 31
1:25 PM - 2:10 PM (PT)
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Launching an International Warranty Program in Canada and Europe
How to launch extended warranties and service contracts on innovative new technology products for a top retail internet sales platform in Canada, England, France, Germany, Italy and Spain. more info

August 31
2:15 PM - 3:00 PM (PT)
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The Evolution of Warranty Management and Current Trends
Join this featured presentation to hear Ashok Kartham, a pioneer in the Warranty industry and the CEO of companies who developed leading warranty software products used by hundreds of global companies, present the evolution of warranty management. more info

August 31
2:15 PM - 3:00 PM (PT)
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Defining a Pragmatic Roadmap to the Re-imagined Role of Warranty Chain Management in a Connected Ecosystem
In this session we will look at how to create a pragmatic, yet responsive and agile roadmap towards a re-imagined, efficient WCM in a customer-centric connected ecosystem. Such a roadmap is even more critical when you have to add new capabilities, and bring along new partners, and sometimes even customers, to share in your vision and accompany you on the journey. more info

August 31
3:30 PM - 4:30 PM (PT)
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Evening Keynote Address: Pressure Cooker Confidence
Learn why the hard work you do before hand matters more than the work you do when the pressure is on. Complimentary book signing to follow. more info

Wednesday, September 1, 2021

September 01
10:25 AM - 11:10 AM (PT)
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Automating Administration: Technology Trends
The fastest growing administrators have embraced their digital transformation by utilizing technology that allows them to automate everything from policy issuance and claim submission to online reporting. Have you? more info

September 01
11:35 AM - 12:20 PM (PT)
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Understanding Risk Management Options for Warranty
Warranty and extended protection plan contracts sold by dealers or manufacturers to buyers of commercial products such as construction equipment can increase resale value, raise customer loyalty, boost uptime, and lower operating costs. But before extended protection plan sales can begin, the advantages and disadvantages of various risk management options must be considered. more info

Testimonials

"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

-Warranty Strategy & Planning Manager, I.T. Company

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.

-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."

-Manager, Automotive Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

-Warranty Project Manager, Construction Equipment Manufacturing Company

"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

-Warranty Recovery Manager, Transportation Company