Warranty Virtual Coming Soon!

Your Schedule

Last updated: June 25, 2021

WCM Experience Sessions

Wednesday, December 2, 2020

December 02
10:00 AM - 11:00 AM (PT)

Machine Learning and the Art of Enabling Faster, Better and More Efficient Decision Making Service Platforms
In this session, we will explore the power of Analytics, AI, IoT, connected data, and the various areas of their applications in the world of warranty. more info

December 02
11:30 AM - 12:25 PM (PT)

How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance
Innovative warranty software platforms and warranty administration companies are revolutionizing... more info

December 02
1:00 PM - 1:45 PM (PT)

State of the Warranty Industry
Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn.  more info

Thursday, December 3, 2020

December 03
10:00 AM - 11:00 AM (PT)

How to Make a Business Case for a Global Warranty System
Making a Business Case for a New Warranty System is difficult for many organizations despite... more info

December 03
11:30 AM - 12:00 PM (PT)

Understanding Profit Participation and How It Can Work For Your Company
Learn why taking a focused approach to developing and managing your Profit Participation plans will maximize the impact on your business’s profitability. more info

December 03
1:00 PM - 1:45 PM (PT)

Legal Ramifications of Presidential Election on the Warranty Community
This session will highlight the major policy differences between a Trump and Biden administration and how those differences will impact all facets of the warranty community. more info


"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

-Warranty Recovery Manager, Transportation Company

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.

-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

-Warranty Project Manager, Construction Equipment Manufacturing Company

"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

-Warranty Strategy & Planning Manager, I.T. Company

"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."

-Manager, Automotive Company