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FAQs

Warranty Chain Management 2020 has been postponed due to the Coronavirus and government travel guidance

Monday, March 16, 2020

After a great deal of discussion, our Executive Leadership team has decided to postpone Warranty Chain Management 2020. The safety and health of our attendees and partners is of paramount importance at this time. With that in mind, please stay tuned for more information from Bobit Business Media concerning our updated plans. 

Warranty Chain Management has been committed to observing the recommendations put forth by public health officials since the beginning of this unprecedented situation. The latest guidance released by the CDC and White House Coronavirus Task Force, broadened the recommendations to consider postponing meetings and limiting attendance for any American. Therefore, the current environment makes it impossible for us to hold a successful event for our attendees and exhibitors.

FAQs

 

GENERAL QUESTIONS

Is it true that Warranty Chain Management 2020 has been postponed?

Yes. Due to ongoing concerns about the spread of Covid-19 (Coronavirus) and due to evolving restrictions and recommendations from government bodies around travel and gatherings, our Executive Leadership Team has determined unanimously that the Show should be postponed.  We are working with our event venue (The Cosmopolitan of Las Vegas) on our rescheduled conference dates and new dates will be announced in the next 30-60 days, please refer to our website https://www.warrantyconference.com/  

What are the new dates of the rescheduled show?

Show Management is working diligently with The Cosmopolitan of Las Vegas on new dates for our postponed Warranty Chain Management 2020 event. As soon as the new dates are confirmed, we will communicate this email directly to our Sponsors/Exhibitors, Speakers and Attendees.

 

SPONSOR/EXHIBITOR QUESTIONS

Are refunds being issued for Exhibit Space and Sponsorships?

Since, we are working on new, rescheduled conference dates, all Exhibit and Sponsorship contracts are in place and will automatically be incorporated into the new conference dates and your booth space will be maintained in the rescheduled dates.

What if the new date of the rescheduled show does not work for me?

We will work directly with our Sponsor/Exhibitors, on a case-by-case basis, if the new rescheduled show dates do not align with your availability.

What happens to my electric and furniture order? Should I cancel my order?

Similar to Registration, your submitted orders will automatically be incorporated into the new conference dates. You are able to modify or cancel your orders by reaching out to the vendors or the vendor portal. The list of the preferred vendors can be found here.

Upon updated show dates, all Exhibitors and Sponsors will be notified via email of new deadline dates for rentals and other Service Kit items.

How will my Advance to Warehouse freight be returned?

If you have already shipped your freight, please contact the Official Event Contractor Shepard Expositions at (702)507-5278 or email them at  [email protected] immediately to discover the status of your shipment(s).  Please note Shepard is reaching out to all those exhibitors whose freight has been received in their Ontario, CA Advanced Warehouse location.

For shipments arranged with ELITEeXPO Cargo System, contact the carrier at (800) 543-5484 and request the shipment be returned to sender or re-routed to the location of your choosing. Return to sender will be your most cost effective and efficient option.

ELITeXPO would like you to be aware that they are staffed and working all exhibit shipments as normal. They have extended hours throughout the weekend to assure that any urgent changes are handled appropriately. Be assured that they also will have on-call staff available after hours and weekends for any other requests that need immediate attention. ELITeXPO also will be able to offer short term storage alternatives to those customers who may have diverted shipments in anticipation for future events.

ATTENDEE QUESTIONS

Will the cost of badge registration be refunded for attendees?

Since we are still within the Registration Refund timeline (30 days prior to event start date), you may cancel your reservation for a Registration Refund less the $75 Cancellation Fee. We hope you will still plan to attend when we announce our new dates! If so, you can leave your registration in place and it will automatically rollover into the new conference dates.

If I booked my hotel through the official housing provider, The Cosmopolitan of Las Vegas, how do I cancel my reservation?

You should immediately contact The Cosmopolitan of Las Vegas and cancel your hotel room reservation. You can reach the hotel at 855-435-0005. Note: Warranty Chain Management Show Management does not have the authority to cancel our attendees’ Hotel reservations – therefore, reservations are not automatically cancelled with the show postponement.

If you elected to book outside of the official room block, you will have to work directly with that hotel on any cancellation fees.

Can I keep my Cosmopolitan hotel room reservation for my personal use and retain my discount?

If you do not cancel your reservation, hotel room reservation will be intact, but you will need to check directly with the hotel about honoring the postponed event negotiated room rate. To keep things clean and simple, we do encourage you to cancel your hotel room with The Cosmopolitan of Las Vegas and rebook when we announce our new dates.

Will Warranty Chain Management be reimbursing flight cancellation fees?

No, individuals should contact their air carrier for specific instructions on how to cancel or change their flights; this is not a reimbursable expense from Warranty Chain Management.

Warranty Chain Management 2021 show

What are the dates for Warranty Chain Management 2021?

We are still working on our Warranty Chain Management 2021 conference dates. Stay tuned to the event website as next year’s date are confirmed.


If you have questions regarding your participation, please contact our customer service team at 1-800-576-8788 or email; [email protected]

 

Attendee FAQ

Click here to register now.

Please visit the Registration Page for more details.

If you register online, confirmations are automatically sent out to the email you provided during the registration process. If you did not receive a confirmation, it may have been filtered out by your email system. Please contact [email protected] if you have any questions or concerns about your registration status.

You can pick up your badge at the event on site at the WCM registration counter.

You must pre-register in order to take advantage of any early discount rates. If you register after the early bird deadline, you will be charged the regular rate. See the registration page for pricing. Pre-registration will also give you access to important attendee pre-event communications, ensure you get listed on the attendee roster, and streamline your registration approval and badge pick-up on-site.

Of course! You may purchase any of the passes directly at event site. Please review all registration policies before making your travel arrangements.

Requests must be made in writing prior to the deadline date. 

Any name changes or transferring of badges may be done upon event management’s discretion. Please email any changes to [email protected]

You must provide a business card and photo identification on-site for admittance into the conference. We recommend you bring a stack of business cards and a list of your event goals.

Please check out our Hotel & Travel page for information on The Cosmopolitan of Las Vegas.  Book your hotel room soon, as they fill up quickly.

The hotel is located just 10 minutes from Las Vegas International Airport. Please click here for addresses, maps and directions.

Click here for the Schedule.

WCM is a trade event designed for professionals, but we encourage you to bring your family along to enjoy Las Vegas.

Spouses may purchase a Spouse Pass that allows entry into meal functions and receptions only. See the registration page for pricing.

During the conference dress attire is business casual.

WCM 2020 will take place May 3-6, 2019 in Las Vegas.

Exhibitor FAQ

Contact David Gesualdo at (727) 947-4027 or email [email protected] for booth availability. The most important thing is to COMPLETE A SPONSOR OR EXHIBITOR AGREEMENT with payment. This event will SELL OUT FAST, and we are unable to hold any space without a complete contract. You may also review the exhibit floorplan. For more information, please visit the Exhibitor Space Fees page.

Material handling, often referred to as drayage, is the movement of your freight from the carrier to your booth and then back to the carrier at the close of the event. Freight handling includes unloading your materials, storage at our warehouse for up to 30 days in advance of the event, delivery of the materials to your booth, the handling of empty containers to and from storage, and removal of your material from the booth for reloading onto your outbound carrier.

Yes. Material handling charges are computed based on the weight of your materials. The weight is rounded up to the closest hundred pounds (cwt.) and charged according to the rates published in your event service kit. Check your event schedule carefully to determine whether or not overtime charges may apply to your shipment.

For your convenience, WCM recommends ELITeXPO. Representatives from this freight company will be on-site to assist you. Although as an exhibitor, you are free to use whatever carrier you like to transport your materials.

In most cases, an exhibitor may bring in what can be hand-carried in one trip without the use of the loading dock or hand trucks. Refer to the union jurisdictions in your service kit for specific information regarding your event.

YES – Badges will be required for all personnel in the conference area and to enter the exhibit hall during move-in, move-out and event hours. Badges must be worn at all times while in the exhibit hall. Exhibitor Badges will only be issued to those working in the booth. Those helping to set-up or teardown the booth will be given temporary worker badges – which will not be valid during event hours.

Exhibitors and sponsors can refer to their sponsorship agreement for their pass allotment or log-in to their custom registration portal to reference pass quantity.If you have used your allotment and require additional staff badges, or guest badges, you may purchase additional passes.

WCM has set up on-line customized registration for your convenience!

Your log-in and password will be sent directly to the email address listed on your sponsorship or exhibitor agreement, and you can simply register your staff, make any changes, and keep track of your staff badges. The online registration link and manual form will be sent directly to the email address listed on your sponsorship or exhibitor agreement. If you need to make changes to your contact information please call 631-561-7586.

You can pick up your badge on site, at the WCM registration counter. You will be asked to show ID. For confirmation of your registration, you may call 631-561-7586.

Payment is refundable if WCM is notified in writing postmarked on or before the cancellation deadline date less a $300 processing fee. Cancellation policy applies to all exhibiting firms. Failure to appear at the exposition does not release the exhibitor from the responsibility for payment of the full cost of space rented.

Yes, exhibit personnel can transfer badges. But you must transfer the entire pass – it can not be broken up or transferred mid-event if the badge has already been picked up. You can either transfer the badge using your custom registration link, call 631-561-7586, or inform the registration staff onsite.

You must provide a business card and identification on-site for admittance into the conference. We recommend you bring a stack of business cards and a list of your goals.

No. The exhibit hall will be closed during the conference hours. The registered exhibitors who have a badge are welcome to attend the seminars. Review the schedule for more information.

Standard booth spaces include booth drape and ID sign only. No electrical, furniture or wastebaskets are included. If you need assistance to order everything you will need for your booth space (furniture, electrical, internet, etc.) please call (800) 576-8788.

Exhibitors who order a booth package will get booth drape, ID sign, (1) 6ft draped table, (2) side chairs, (1) wastebasket and (1) electrical hook up.

No, the exhibit hall does not have carpet and it is MANDATORY for all exhibitors to carpet their space. Order early to avoid additional fees and move-in delays.

Contact Us:

800-576-8788

Testimonials

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. The event has value across the board, and I hope to participate in many more.

-Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"Other conferences are copying WCM, but they are NOT WCM! This is hands-down the best warranty and service contract management conference out there."

-Manager, Automotive Company

"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

-Warranty Recovery Manager, Transportation Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

-Warranty Project Manager, Construction Equipment Manufacturing Company

"This is the best warranty conference serving the industry. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

-Warranty Strategy & Planning Manager, I.T. Company