December 2 & 3, 2020
President & Chief Risk Officer - OnPoint Rob has spent 25 years in the Warranty Industry working for a variety of companies including GE, Harbor Freight Tools, and Sears. He was also a founding partner of Service Net Solutions which is now AIG Warranty. Rob holds a B.A. in Marketing from the University of Kentucky and an MBA from the University of North Carolina.
We are entering into a new era for OEM warranty programs – manufacturers are winning big, boosting customer satisfaction and product repeat purchases by using this powerful combination of flexible warranty software and warranty administrator support. Historically, manufacturer warranty and service operations have generally been inadequately resourced, driving low customer satisfaction with service experiences. Now, warranty teams can reach new performance heights without facing expensive, time-consuming total system overhauls and without having to attract expensive, hard-to-find warranty management professionals.
Innovative warranty software platforms and warranty administration companies are revolutionizing... More Info