Warranty Chain Management Conference

Workshops

Tuesday, March 6th 2012

TIME	EVENT
9:00am – 12:00pm	PRE-CONFERENCE WORKSHOP 1: Fraud Detection And Quality Improvement Through Text And Data Mining Presenters: D. Froning, Product Manager, Warranty Solutions B. Roberts, Director, Global Supply Chain Practice J. Becker, Quality Solutions Architect SAS
9:00am – 12:00pm	PRE-CONFERENCE WORKSHOP 2: OEM / Supplier - Optimizing The Relationship Presenters: P. Wojcicki, Partner SEGAL McCAMBRIDGE SINGER & MAHONEY, LTD & J. Robinson, Warranty Recovery Manager VOLVO POWERTRAIN
1:00pm – 4:00pm	PRE-CONFERENCE WORKSHOP 4: Service Contract And Warranty Risk Management: It's Time To Modernize Presenters: P. Swenson, President & D. Adelsberg, Director, Warranty Analytics FULCRUM
1:00pm – 4:00pm	PRE-CONFERENCE WORKSHOP 5: Five Ways To Reduce Warranty Costs F. Schenkelberg, Owner FMS RELIABILITY
1:00pm – 4:00pm	PRE-CONFERENCE WORKSHOP 6: Data And Text Analytics For Assessing Key Drivers Of Repair Costs And Benefits Of Extended Warranty S. Ananyan, CEO MEGAPUTER INTELLIGENCE
5:00pm – 9:00pm	EVENING REGISTRATION
7:00pm – 9:00pm	WELCOME RECEPTION DRINKS & HORS D’OEUVRES (Sponsored by SAS)

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"After 18 years in the warranty business and 24 years in the insurance business, I have never been so impressed and excited about a conference the way I am enthused by WCM. Truly the event has value across the board, and I hope to participate in many more future conferences. Everything was done professionally and thoroughly. Great Job!"

- Business Strategy, Risk Management & Compliance Executive, Consumer Services Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"This was a great opportunity for me to understand how others in the industry are performing, and to open issues for discussion."

- Warranty Recovery Manager, Transportation Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

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