|
The WCM 2010 conference was held in Los Angeles on March 2nd - 4th 2010. The event was sponsored by SAS, Fulcrum Analytics, 4CS, NEW Customer Service Companies, Inc. and Tavant Technologies. Exhibitors included our Sponsor and, in addition, Aculocity, Assurant Solutions, Hewlett Packard, Managed Maintenance, Partsearch Technologies, Snap-on Business Solutions and Teradata.
Pre-Conference Workshops
"COLLECTION AND ANALYSIS OF WARRANTY DATA"
"DESIGNING A SUCCESSFUL SERVICE CONTRACT PROGRAM"
"FRAUD DETECTION AND QUALITY ENHANCEMENT VIA TEXT AND DATA MINING"
"FROM STUMBLING BLOCK TO STEPPING STONE: ACCELERATED WARRANTY TRANSFORMATION UTILIZING WARRANTY VALUE ENGINEERING"
Keynote Presentations
"STRATEGIC WARRANTY MANAGEMENT"
Presentation by Research Professor, University of Queensland, Austrailia
"DESIGN FOR WARRANTY AND CUSTOMER SELF-REPAIR"
Panel Discussion:
- Practice Director, Product Lifecycle Strategies, Manufacturing Insights
- Managing Partner, InnovationBlue LLC
- Project Manager, Six Sigma Black Belt, Whirlpool
- Chief Operating Officer, Precision Camera and Video Repair
- General Manager, Product Lifecycle, TTE Technology/RCA Television
"WARRANTY MARKETING: LEVERAGING WARRANTY TO IMPROVE SALES AND CUSTOMER SATISFACTION"
Panel Discussion:
- President, Teknowledgies LLC
- General Manager, Product Lifecycle, TTE Technology/RCA Television
- National Service Manager (Ret.), Westinghouse Digital Electronics
"WARRANTY MANAGEMENT IN A CHANGING GLOBAL ECONOMIC ENVIRONMENT"
Panel Discussion:
- Product Manager, Warranty Solutions, SAS
- Enterprise Warranty Manager, Caterpillar
- Senior Director, Warranty Management Group, Assurant Solutions
- Senior Manager, National Service, Hitachi America Ltd.
Track Sessions
- Track 1: WARRANTY MANAGEMENT AND TRANSFORMATION
- Track 2: WARRANTY MANAGEMENT AND CUSTOMER EXPERIENCE
- Track 3: EXTENDED WARRANTY CONTRACTS
- Track 4: WARRANTY OUTSOURCING AND PARTNERING
- Track 5: IMPROVING WARRANTY REVENUE AND COMPETITIVE ADVANTAGE
- Track 6: WARRANTY PROTECTION AND PREVENTION PROCESSES
- Track 7: DESIGN FOR WARRANTY AND CUSTOMER SELF-REPAIR
- Track 8: WARRANTY ENTITLEMENT AND FRAUD
- Track 9: WARRANTY AND THE LAW
- Track 10: WARRANTY MARKETING
- Track 11: DESIGN FOR WARRANTY, MAINTENANCE AND SERVICE EXCELLENCE
- Track 12: USING ANALYTICS TO REDUCE COST
- Track 13: WARRANTY COST ESTIMATION AND FORECASTING
- Track 14: IWCM LEGAL UPDATE
- Track 15: IMPROVING PROFITABILITY OF EXTENDED WARRANTY PROGRAMS
- Track 16: SETTING WARRANTY POLICIES AND MAXIMIZING SUPPLIER COST RECOVERY
|
