Warranty Chain Management Conference

WCM 2009

The conference was held in Orlando on March 10-12, 2009. The event was sponsored by SAS, Fulcrum Analytics, 4CS, PolyVista, AMT Warranty, NEW Customer Services and Rumberger, Kirk & Caldwell. Exhibitors included our Sponsor and, in addition, Aculocity, Assurant Solutions, IWCM, Partsearch Technologies, Sedgwick CMS, Snap-on Business Solutions and Tavant Technologies. The attendance at the WCM 2009 was almost 200; more than five times greater than that of our nearest competitor.

Pre-Conference Workshops

"DERIVING CUSTOMER INSIGHTS THROUGH TEXT MINING REPAIR NOTES"

"SERVICE CONTRACT RISK MANAGEMENT: RISK STRUCTURE OPTIONS AND THEIR VISIBLE AND HIDDEN COSTS"

"WARRANTY ANALYTICS AND REPORTING: HOW 'REAL' IS YOUR REAL WARRANTY SITUATION?"

"WARRANTY CHAIN MANAGEMENT BENCHMARKING AND VALUE ASSESSMENT"

Keynote Presentations

"THE STRATEGIC IMPORTANCE OF WARRANTY"

Presentation by Global Director, Corporate Warranty and Governance, Hewlett Packard

"WARRANTY BEST PRACTICES AND PROCESS IMPROVEMENT"

Panel Discussion:

Global Quality Leader, Trane Commercial Systems
Director, Technical Services & Reliability, Ingersoll Rand
VP, PolyVista
Senior Warranty Program Manager, Sun Microsystems
Reliability Manager, Sub-Zero Freezer Company
Automotive Marketing Sales & Service Lead, IBM

"WARRANTY ENTITLEMENT"

Panel Discussion:

Claims Manager, GE
National Accounts Manager, SAS
Director, Customer Service/Warranty, Mitsubishi Caterpillar Forklift America
Senior Director, Warranty Management Group, Assurant Solutions
Warranty Analysis Systems Manager, Chrysler LLC

"HOW EFFECTIVE WARRANTY MANAGEMENT HELPS AN ORGANIZATION TO REALIZE COST SAVINGS AND REDUCE ITS EXPOSURE TO RISK"

Panel Discussion:

Principal, MGEA Associates
Warranty Analysis Systems Manager, Chrysler LLC
Claims Manager, GE
Warranty Specialist, Kohler
Risk Management & Underwriting, Assurant Solutions
Editor, Warranty Week

Track Sessions

Track 1: WARRANTY MANAGEMENT AND INNOVATION
Track 2: WARRANTY COST ESTIMATION AND FORECASTING
Track 3: WARRANTY 101 TRAINING (Part 1)
Track 4: WARRANTY BEST PRACTICES AND PROCESS IMPROVEMENTS
Track 5: WARRANTY 101 TRAINING (Part 2)
Track 6: WARRANTY ENTITLEMENT
Track 7: ANALYTICS, REDUCING COST, IMPROVING QUALITY/RETURNS AND INCREASING PROFIT
Track 8: IMPLIED WARRANTY OBLIGATIONS AND PARTNER RELATIONSHIPS
Track 9: WARRANTY COST REDUCTION, TOOLS AND PROCESSES
Track 10: WARRANTY PROFITABILITY, ACCRUALS AND ACCOUNTING
Track 11: WARRANTY MANAGEMENT - FRAMEWORK FOR MOVING AHEAD
Track 12: WARRANTY PROCESSES, AND WARRANTY, LOYALTY AND COMPETITIVE ADVANTAGE
Track 13: EXTENDED WARRANTIES
Track 14: WARRANTY CONTRACT REGULATION AND LEGAL UPDATE
Track 15: ISSUE DETECTION AND EARLY WARNING SYSTEMS
Track 16: INNOVATION
Track 17: WARRANTY TERMS, OBLIGATION AND LITIGATION

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"Excellent Conference! Good format and good presentations. This is a great springboard to move the warranty industry profession forward. Keep up the good work!"

- Director, Extended Services, Consumer Electronics Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"Every [warranty topic] has been covered each year that I've attended. Good job to the WCM team."

- Warranty Planner, Aerospace Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

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