Warranty Chain Management Conference

WCM 2008

This year WCM was held in San Diego on March 4-6, 2008. The event was sponsored by SAS, Hewlett Packard, Fulcrum Analytics, ServiceBench and Snap-on Business Solutions. Exhibitors included our Sponsor and, in addition, 4CS, Aculocity, AMT Warranty, BearingPoint, Blue Raven Technology, Inc., CSC, MaintenanceNet, Partsearch Technologies, PolyVista and Tavant Technologies. The conference was attended by 310 attendees from more than 100 companies.

Pre-Conference Workshops

"LIES, DAMN LIES AND WARRANTY STATISTICS"

"FIVE THINGS THAT COMPANIES CAN DO TO PREVENT WARRANTY FRAUD"

"LIMITED WARRANTY AND ESP PROGRAM LOSS COSTS ANALYTICS: HOW TO UNLEASH NEW PROFITABILITY AND CUSTOMER LOYALTY"

"SUPPLIER/VENDOR WARRANTY AGREEMENTS"

"HOW TO BEST USE WARRANTY AND FIELD FAILURE DATA"

"TRAINING DEVELOPMENT OF THE INSTITUTE OF WARRANTY CHAIN MANAGEMENT"

Keynote Presentations

"HOW WARRANTY MANAGEMENT DRIVES COMPETITIVE ADVANTAGE"

Presentation by VP, Global Services, Chyrsler LLC

"I.T. INVESTMENTS IN SERVICE, REPAIR AND WARRANTY MANAGEMENT OPERATIONS"

Panel Discussion:

Practice Director, Product Lifecycle Strategies, Manufacturing Insights
Global Warranty Strategy Manager, Ford Motor Company
Reverse Logistics Executive
Senior Solutions Architect, SAS
Client Sales Executive, EDS
Senior Manager, Accenture

"HOW WARRANTY MANAGEMENT DRIVES COMPETITIVE ADVANTAGE"

Panel Discussion:

VP, Institute of Warranty Chain Management
Senior Director, Apple
Reverse Logistics Executive
Warranty & Service Administration Director, Electrolux
Director, Global & GMNA Quality & Data Analysis, General Motors
National Warranty & Field Administration Manager, Sony Electronics
Editor, Warranty Week
Senior Manager, Accenture

Track Sessions

Track 1: AEROSPACE WARRANTY MANAGEMENT
Track 2: BEST PRACTICES IN WARRANTY PROCESS MANAGEMENT
Track 3: GLOBAL WARRANTY SYSTEMS
Track 4: SUPPLY CHAIN AND REVERSE LOGISTICS
Track 5: EXTENDED SERVICE CONTRACTS
Track 6: REGULATION AND LEGISLATION - IMPACT ON WARRANTY MANAGEMENT
Track 7: EXTENDED WARRANTY OPERATIONS
Track 8: WARRANTY TOOLS AND DATA MANAGEMENT
Track 9: AUTOMOTIVE WARRANTY MANAGEMENT
Track 10: WARRANTY MANAGEMENT CONSUMER ELECTRONICS SERVICE AND SUPPORT
Track 11: DESIGN FOR WARRANTY AND LIFECYCLE COSTS
Track 12: WARRANTY AND THE LAW
Track 13: WARRANTY PROCESS IMPROVEMENT
Track 14: WARRANTY ACCOUTING AND COST MANAGEMENT
Track 15: WARRANTY RISK AND ANALYTICS

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"Excellent Conference! Good format and good presentations. This is a great springboard to move the warranty industry profession forward. Keep up the good work!"

- Director, Extended Services, Consumer Electronics Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"Every [warranty topic] has been covered each year that I've attended. Good job to the WCM team."

- Warranty Planner, Aerospace Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

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