Warranty Chain Management Conference

WCM 2007

The third WCM Conference was held in Tampa on March 13-15, 2007. The event was sponsored by SAS, Snap-on Business Solutions, 4CS, Crawford & Company, ServiceBench and Tavant Technologies. Exhibitors included all our Sponsor and, in addition, Fulcrum Analytics, Attensity, Partsearch Technologies, PolyVista, Sony DADC and MediaKube, VAS, CSC and SigmaQuest. The conference was attended by 285 attendees from 100+ companies.

Pre-Conference Workshops

"WARRANTY AND EXTENDED SERVICE PLAN LOSS COSTS: TOOLS TO UNDERSTAND, REDUCE AND OPTIMIZE"

"WARRANTY MANAGEMENT: OPERATIONS AND ANALYTICS"

"NETTING IT OUT: WARRANTY BENCHMARKING AND VALUE ASSESSMENT"

"DYNAMIC MODELING FOR DEVELOPING WARRANTY STRATEGIES AND SYSTEMS"

Keynote Presentations

"GLOBALIZATION, TECHNOLOGY ADOPTION, RISING SERVICE EXPECTATIONS AND THE IMPACT ON WARRANTY CHAIN MANAGEMENT"

Presentation by SVP, Global Serivices, Solectron

"WARRANTY MANAGEMENT IN A GLOBAL ENVIRONMENT"

Presentation by VP, Service & Support, Lenovo

"WARRANTY RECALL MANAGEMENT"

Presentation by:

SVP, Legal Services, Garden City Group
SVP, Garden City Group
Partner, Jenner & Block LLP
President, Heiden Associates, Inc.

"HOW GLOBALIZATION IS IMPACTING ON WARRANTY MANAGEMENT"

Panel Discussion:

Director, Snap-on Business Solutions
VP, Service & Support, Lenovo
Product Manager Warranty Solutions, SAS
Warranty Cost Program Manager, Sun Microsystems
Editor, Warranty Week

Track Sessions

Track 1: GLOBALIZATION AND GROWTH
Track 2: END-TO-END MANAGEMENT PROCESSES
Track 3: WARRANTY FINANCE AND FRAUD
Track 4: MANAGING EXTENDED WARRANTIES
Track 5: COST REDUCTION AND CUSTOMER SATISFACTION
Track 6: WARRANTY SERVICES, LOGISTICS AND RISK
Track 7: WARRANTY RECALL MANAGEMENT
Track 8: BEST IN CLASS WARRANTY
Track 9: WARRANTY ANALYTICS
Track 10: PUTTING TOOLS TO USE
Track 11: WARRANTY AND THE LAW
Track 12: WARRANTY PROCESSES AND TECHNOLOGIES

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"Excellent Conference! Good format and good presentations. This is a great springboard to move the warranty industry profession forward. Keep up the good work!"

- Director, Extended Services, Consumer Electronics Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"Every [warranty topic] has been covered each year that I've attended. Good job to the WCM team."

- Warranty Planner, Aerospace Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

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