Warranty Chain Management Conference

WCM 2006

The highly successful second International Warranty Chain Management Conference was held in Las Vegas on March 1-2, 2006. The event was sponsored by SAS, ProQuest Business Solutions, IBM, 4CS, ServiceBench and Tavant Technologies. Exhibitors included all the sponsors along with Attensity, ClearForest, NEW, PolyVista, Service Power, Sony DADC and MediaKube. There was a marked increase in the number of attendees this year with an increase to 280 people representing more than 100 companies.

Keynote Presentations

"AN UPDATE ON EARLY WARNING STANDARDS"

Presentation by the Automotive Industry Action Group (AIAG)

"AN 'AERIAL' VIEW OF THE WARRANTY PERFORMANCE CHAIN"

Presentation by Vice President, ProQuest Business Solutions

"EXTENDED WARRANTIES"

Panel Discussion:

Director, Syncata
Warranty Analyst Product Manager, SAS
Editor, Warranty Week
President & COO, NEW Customer Service Companies

Track Sessions

Track 1: WARRANTY MANAGEMENT
Track 2: WARRANTY DATA MANAGEMENT AND ANALYTICS
Track 3: DESIGN FOR WARRANTY
Track 4: WARRANTY PROCESSES AND BEST PRACTICES
Track 5: REDUCING WARRANTY COSTS
Track 6: MANAGING WARRANTY SERVICE, DELIVERY AND CONTRACTS
Track 7: CLAIMS PROCESSING AND WARRANTY FRAUD
Track 8: WARRANTY e-PROCESSES
Track 9: DATA ANALYTICS AND EARLY WARNING SYSTEMS
Track 10: OEM AND SUPPLIER WARRANTY

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"Excellent Conference! Good format and good presentations. This is a great springboard to move the warranty industry profession forward. Keep up the good work!"

- Director, Extended Services, Consumer Electronics Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"Every [warranty topic] has been covered each year that I've attended. Good job to the WCM team."

- Warranty Planner, Aerospace Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

Your are currently browsing this site with Internet Explorer 6 (IE6).

Your current web browser must be updated to version 7 of Internet Explorer (IE7) to take advantage of this site's features and capabilities.

Why should I upgrade to Internet Explorer 7? Microsoft has redesigned Internet Explorer from the ground up, with better security, new capabilities, and a whole new interface. Many changes resulted from the feedback of millions of users who tested prerelease versions of the new browser. The most compelling reason to upgrade is the improved security. The Internet of today is not the Internet of five years ago. There are dangers that simply didn't exist back in 2001, when Internet Explorer 6 was released to the world. Internet Explorer 7 makes surfing the web fundamentally safer by offering greater protection against viruses, spyware, and other online risks.

Get free downloads for Internet Explorer 7, including recommended updates as they become available. To download Internet Explorer 7 in the language of your choice, please visit the Internet Explorer 7 worldwide page.