Warranty Chain Management Conference

WCM 2005

The highly successful inaugural International Warranty Chain Management Conference was held in San Francisco on March 1-3, 2005. The event was sponsored by SAS and Hewlett Packard. Exhibitors included SAS, Attensity, NEW Customer Service Companies, PolyVista, Service Power, Sony DADC and MediaKube. Initially, it was anticipated that the attendance for this first event would be 100-150; however, the conference sold out with 225 attendees from 100+ companies.

Keynote Presentations

"WARRANTY CHAIN MANAGEMENT - A CALL TO ACTION"

Presentation by Director, PSG, Commercial Support, Hewlett Packard

"WARRANTY CHAIN TRANSFORMATION AND THE SERVICES ECOSYSTEM"

Presentation by Partner and Warranty Practice Leader, IBM

"EXTENDED WARRANTIES"

Presentation by the Automotive Industry Action Group (AIAG):

Research Director, AMR Research, Inc.
Senior Warranty Analyst, General Motors
Director, Syncata
Quality Systems Manager, Metaldyne

"THE FUTURE OF WARRANTY CHAIN MANAGEMENT"

Panel Discussion:

Director, Syncata
Director, PSG, Commercial Support, Hewlett Packard
Warranty Analyst Product Manager, SAS
Editor, Warranty Week
Partner, Blank, Meenan & Smith, P.A. and General Counsel, Service Contract Industry Council
President & COO, NEW Customer Service Companies

Track Sessions

Track 1: WARRANTY STRATEGY AND MANAGEMENT
Track 2: METRICS, BENCHMARKING AND ACCRUALS
Track 3: EXTENDED WARRANTY AND IMPACT ON CUSTOMER LOYALTY
Track 4: WARRANTY MANAGEMENT AND DATA ANALYSIS
Track 5: SERVICE CONTRACTS AND LABOR ADMINISTRATION
Track 6: DATA REPORTING AND ANALYSIS, CUSTOMER DATA AND TEXT
Track 7: WARRANTY FRAUD AND COST REDUCTION STORIES
Track 8: OBLIGATION AND REGISTRATION MANAGEMENT
Track 9: WARRANTY MANAGEMENT AND MODELING
Track 10: COST REDUCTION, SUPPLY CHAIN AND SERVICE OFFERINGS
Track 11: DATA ANALYSIS - EARLY WARNING SYSTEMS

What Customers are Saying

"This is the best warranty conference serving the industry. The conference programs are rich in content and the events are extremely well organized. I've been to other warranty conferences, but with the current economic climate I could only attend one event this year. I chose the WCM - it was a no-brainer."

- Warranty Stategy & Planning Manager, I.T. Company

"Excellent Conference! Good format and good presentations. This is a great springboard to move the warranty industry profession forward. Keep up the good work!"

- Director, Extended Services, Consumer Electronics Company

"I've learned more about warranty management during the last two days than in the past five years of working in the industry. The warranty industry has needed this forum for a very long time."

- Warranty Project Manager, Construction Equipment Manufacturing Company

"A very useful and well-run event! Great opportunity to learn from other companies and industries."

- National Warranty Manager, Recreational Vehicles Manufacturing Company

"Every [warranty topic] has been covered each year that I've attended. Good job to the WCM team."

- Warranty Planner, Aerospace Company

"Another great Conference with a compelling program, top-notch Speakers and a great facility/location."

- Senior Director, I.T. Company

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