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The WCM 2011 conference was held in San Diego on March 15th - 17th 2011.. The event was sponsored by SAS, Fulcrum, 4CS, Pega, Tavant Technologies, Cognizant, Transact Systems Group and We Predict. Exhibitors included our Sponsor and, in addition, ACCENT Marketing Services, Assurant Solutions and Clarabridge.
Pre-Conference Workshops
"EXTENDED SERVICE CONTRACTS - KEYS TO SUCCESS"
"TAMING WARRANTY COSTS AT NEW PRODUCT RELEASE AND LAUNCH"
"WARRANTY CHAIN MANAGEMENT ANALYTIC WORKSHOP"
Keynote Presentations
"DISCRETION AS COMPETITIVE ADVANTAGE: THE NEW ROLE OF I.T. IN WARRANTY AND QUALITY"
Presentation by Chief Strategist, Endeca Technologies
"LAUNCH OF THE WARRANTY MANAGEMENT CAPABILITY AND MATURITY MODEL"
Presentation by Practice Director, Product Lifecycle Strategies, IDC Manufacturing Insights
Panel Discussions
"THE FUTURE OF THE CONSUMER ELECRONICS INDUSTRY"
- President, Fulcrum
- Vice President, Customer Experience & Warranty Services, Hewlett Packard
- Chief Operating Officer, Precision Camera and Video Repair
- President, Service Net Warranty LLC
- Vice President, Services, Sony Electronics
- Senior Director, Warranty & Service Administration, Electrolux Home Products
"THE FUTURE OF THE VEHICLE SERVICE CONTRACT & AUTOMOTIVE INDUSTRIES"
- President, Family First Dealer Services
- Executive Vice President, Resource Automotive, The Warranty Group
- Global Quality Systems Development Mananger, General Motors
- Manager, Warranty Administration & Quality Assurance Management, Toyota Motor Engineering & Manufacturing North America
- Assistant General Counsel, Service Contract Industry Council
"WARRANTY MANAGEMENT MANAGEMENT FOR INNOVATION & GROWTH"
- Product Manager, Warranty Solutions, SAS
- Vice President, Customer Experience & Warranty Services, Hewlett Packard
- Global Quality Systems Development Mananger, General Motors
- Warranty Solutions Manager, Caterpillar
- Director, Service Product Management, Lexmark International
- Editor, Warranty Week
Track Sessions
- Track 1: STRATEGY AND MANAGEMENT
- Track 2: THE FUTURE OF THE CONSUMER ELECTRONICS INDUSTRY
- Track 3: EXTENDED WARRANTY AND SERVICE CONTRACTS
- Track 4: VISUAL WARRANTY MANAGEMENT
- Track 5: DATA AND ANALYTICS
- Track 6: THE FUTURE OF THE VEHICLE SERVICE CONTRACT AND AUTOMOTIVE INDUSTRIES
- Track 7: MAINTENANCE AND PARTS MANAGEMENT
- Track 8: REGULATION, LITIGATION AND SOCIAL MEDIA
- Track 9: CALL CENTER AND SERVICE NETWORK MANAGEMENT
- Track 10: RISK MANAGEMENT
- Track 11: GLOBAL WARRANTY AND SERVICE CONTRACTS
- Track 12: TRANSFORMING, OUTSOURCING AND PROFITABILITY
- Track 13: DATA AND ANALYTICS
- Track 14: EXTENDED WARRANTY PROGRAMS
- Track 15: IMPACT OF BRAND, GOODWILL AND PERCEPTION ON WARRANTY
- Track 17: WARRANTY FINANCE COST AND RECOVERY
- Track 18: MANAGEMENT PROCESSES AND SYSTEMS
- Track 19: TOOLS AND TECHNIQUES
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