Warranty Chain Management Conference

Conference: Day Three

Thursday, March 8th 2012

EVENT
BREAKFAST / EXHIBITORS / NETWORKING
KEYNOTE PRESENTATION: Warranty Management Capability Maturity Model J. Barkai Research Vice President IDC MANUFACTURING INSIGHTS
PANEL DISCUSSION: S. Brennan Program Manager IDC MANUFACTURING INSIGHTS (Moderator) *Distinguished Panel Members:* J. Barkai Research Vice President IDC MANUFACTURING INSIGHTS J. Pstrak Director of Warranty Methods CASE NEW HOLLAND K. Krakora Director MITSUBISHI CATERPILLAR FORKLIFT AMERICA K. Yacoubian Director of Warranty Operations VOLVO POWERTRAIN
REFRESHMENTS / EXHIBITORS / NETWORKING
Track 1: Session 4 WARRANTY COST REDUCTION		Track 2: Session 4 WARRANTY ESTIMATION & MODELING	Track 3: Session 4 RENEWAL ENERGY WARRANTIES ~ PRESENTATION & PANEL DISCUSSION ~	Track 4: Session 4 EXTENDED WARRANTIES & SERVICE CONTRACTS –BRICKS & MORTAR vs. ONLINE SELLING ~ PANEL DISCUSSION ~	Track 5: Session 4 WARRANTY MARKETING & COMMUNICATIONS
Warranty Cost Reduction – A Success Story P. Chevalet Global Program Director, Warranty Costs / IT Business SCHNEIDER ELECTRIC Poka-Yoke Methodology For Warranty Improvements S. Mannivannan Manager, Quality & CI ACCURIDE CORPORATION & S. Schmidt UNIVERSITY OF APPLIED SCIENCES & VWI GERMANY A Proactive Approach to Warranty Cost Reduction Through Implementation Of An Accelerated Stress Testing (AST) Program In The Supply Chain D. Peters Engineer HEWLETT PACKARD & A. Perkins Vice President, Sales & Marketing QUALMARK		Overview Of Actuarial Methods For Estimating Warranty Costs M. Green Principal DELOITTE CONSULTING LLP A Practical Actuarial Exercise To Determine Adequacy Of Multiyear Manufacturers Warranties N. Weltmann Vice President, Warranty and Special Products CHARTIS INSURANCE Predictive Modeling: Pricing Service Contracts In A Competitive Environment M. Paczolt Consulting Actuary MILLIMAN	Renewable Energy Warranties R. Ansehl Senior Partner & Head of Global Insurance Transaction Group - Americas CLYDE & CO LLP (Moderator) *Distinguished Panel Members:* C. Sharrer Senior Vice President, Head of Green Tech Solutions, Special Enterprise Risks MUNICH REINSURANCE G. Schulz Business Development Manager, Special Enterprise Risks MUNICH REINSURANCE AMERICA Other Panelist To Be Confirmed	Selling Extended Warranties & Service Contracts – Bricks & Mortar vs. Online M. Bailey President SUPERIOR WARRANTY CONSULTING SERVICES (Moderator) *Distinguished Panel Members:* J. Mostofi President CHARTIS WARRANTY K. Means Director, Service Contracts SEARS HOLDINGS CORPORATION D. Crawford President & COO AMERICAN HOME SHIELD E. Stockwell Manager, Customer Care Center CRUTCHFIELD	Unlocking Social Media For Early Warning Signal J. Hattery Segment Lead for Automotive Consulting Practice & P. Thomas Senior Manager COGNIZANT Bringing Balance To The Story R. DiRocco Vice President, Sales, Marketing & Product Development NEW CUSTOMER SERVICE COMPANIES Warranty Newsletter K. Hammarstrom Warranty Cost Program Manager ORACLE
LUNCH / EXHIBITORS / NETWORKING
	Track 1: Session 5 WARRANTY PROGRAMS, GROWTH & COMPETITIVE ADVANTAGE	Track 2: Session 5 UTILIZING FIELD SERVICE & MAINTENANCE DATA	Track 3: Session 5 THE FUTURE OF THE SERVICE CONTRACT INDUSTRY ~ PANEL DISCUSSION ~	Track 4: Session 5 ENGINEERING FOR WARRANTY AND SERVICE CONTRACTS	Track 5: Session 5 WARRANTY M.A.D.NESS ~ MERGERS AND ACQUISITIONS
	Enabling Global Growth By Effectively Leveraging A Global Supplier R. Salvador Project Manager, Customer Support JOHN DEERE & T. Narsana Senior Manager ACCENTURE Key Factors To A Successful Warranty Program P. Wojcicki Partner SEGAL McCAMBRIDGE SINGER & MAHONEY, LTD Warranty As A Competitive Advantage – Leveraging Warranty / Service Cost Metrics W. Eliason Global Warranty Finance Controller ORACLE	Quality Backward Chain: Successful Integration Of Field Information R. Otta Head Of Product Quality & Warranty Management DRÄGER MEDICAL GmbH A Decision Model For Adopting An Extended Warranty Under Different Maintenance Policies Professor N. Rezg Director LGIPM (Laboratory of Industrial Engineering and Production of Metz), France Lease Maintenance Policies Based On Win-Win Relationships J. Schutz Asst. Professor & Professor N. Rezg Director LGIPM (Laboratory of Industrial Engineering and Production of Metz), France	The Future Of The Service Contract Industry P. Swenson President, Warranty Solutions FULCRUM (Moderator) *Distinguished Panel Members:* S. McDaniel Attorney BLANK & MEENAN, P.A. Asst. General Counsel & Executive Director SERVICE CONTRACT INDUSTRY COUNCIL M. Frosch President / Chief Operating Officer THE WARRANTY GROUP L. King General Manager, Extended Service Business FORD MOTOR COMPANY P. Kelley Senior Legal Counsel BEST BUY A. Lakhani Executive Vice President AMTRUST	Design For Standard Repair Times To Reduce Warranty And Service Costs S. Patil Head, Warranty Business Solutions TATA CONSULTANCY SERVICES LTD Warranty & Service Contracts – Key Enablers For Field Service Automation D. Malekar Business Architect, Service Ops & R. Lohan Solution Architect, Service Ops TAVANT TECHNOLOGIES Break Down The Wall. Close The Loop Between Service And Engineering T. Sears TVP, Product Management & A. Kartham Vice President, Product Management PTC	Mergers & Acquisitions – Important Manufacturer's Warranty & Extended Service Contract Considerations In The Due Diligence Process C. Walker Principal & S. Cederburg Director PRICEWATERHOUSECOOPERS Managing Warranty And Contracts In M.A.D.ness (Mergers, Acquisitions & Divestiture) S. Sakorikar Head of Customer Experience Management Value Engine TATA CONSULTANCY SERVICES
REFRESHMENTS / EXHIBITORS / NETWORKING
PANEL DISCUSSION: WARRANTY AND SERVICE CONTRACT MANAGEMENT IN A CHALLENGING ECONOMIC ENVIRONMENT D. Froning Product Manager for Warranty Solutions SAS INSTITUTE INC (Moderator) E. Arnum Editor WARRANTY WEEK M. Frosch President / Chief Operating Officer THE WARRANTY GROUP M. Belanger Jr. Warranty & Reliability Leader, Global Services INGERSOLL RAND A. Pinder Senior Research Associate, Strategic Service Management ABERDEEN GROUP
CLOSING ADDRESS Alison Griffiths, WCM Conference Director & President, ALG Associates

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