Conference: Day Two

Wednesday, March 8th 2017

View Day 1     View Day 3

                       

  

 

EVENT

 

 

BREAKFAST (Sponsored by: THE WARRANTY GROUP)

 

EXHIBITORS / NETWORKING

 

REGISTRATION

 

 

WELCOME ADDRESS: 8:00am – 8:15am

Alison Griffiths, WCM Conference Director

 

 

KEYNOTE PRESENTATION: 8:15am – 9.15am

The Revolutionary Impact Of Driverless Cars And Connected Vehicles On Warranty Management, Service Contract And Insurance Industries

Jim Mostofi

President

AIG WARRANTY

 

KEYNOTE PRESENTATION: 9:15am – 10:00am

 The Role Of Technology In Warranty, Service Delivery And Meeting Customers’ Expectations

Bruce Williams

Vice President & Business Line Leader

PEGASYSTEMS

10.00am – 10:30am 

REFRESHMENTS (Sponsored by: AIG WARRANTY)

EXHIBITORS / NETWORKING

 

 

Session 1: Track 1

OEM WARRANTY TRANSFORMATIONS

                                                                    

 

Session 1: Track 2

MARKETING, SALES AND PROFITABILITY

 

Session 1: Track 3

STRATEGIES TO FIND VENDORS AND SUPPORT LONG TERM RELATIONSHIPS

 

 

10:30am – 11:10am

Warranty And Support At Cisco

Bryan Waller

Manager, Customer Assurance

CISCO

 

 

11:10am – 11:50am

Eaton Warranty Transformation Journey
Antonio Rodriguez
Manager, Warranty & Supplier Quality
EATON
&
Mukund Ramaswamy
Partner, Customer Experience Manager
TATA CONSULTANCY SERVICES

 

 

11:50am – 12:30pm

Warranty Management Transformation: The Journey Continues

Andrew Conville

Warranty & Technical Services Manager

HUSQVARNA GROUP

10:30am – 11:30am

The Art And Science Of Extended Warranty Marketing – Driving Financial Return Whilst Delivering A Positive Brand

Michael Shene

Vice President, Business Development

AFTER, INC.

 

 

 11:30am – 12:30pm

Improving Support Contract Profitability And Operational Efficiency

William Eliason

Senior Manager, Business Planning & Operations

ORACLE

10:30am – 12:30pm

Panel Discussion

Strategies To Find Vendors And Support Long Term Relationships

 

Trish Myers

Senior Director

EFG COMPANIES

(Panel Moderator/Lead)

.

Jocelyn Getson

Vice President, Business Development

BANKERS WARRANTY GROUP

 

 Mitch Rand

President

C & K AUTO PARTS

 

 Joe Kirsits

Actuary

GPW & ASSOCIATES

 

Angie Tuglus

Executive Vice President

ALLY FINANCIAL

 

12:30pm -1:30pm 

LUNCH (Sponsored by: m-ize)

EXHIBITORS / NETWORKING

 

 

Session 2: Track 1

ESTABLISHING NEW WARRANTY AND SERVICE CONTRACT BUSINESSES AND PARTNERSHIPS

 

Session 2: Track 2

USING IoT TO IMPROVE REVENUE, QUALITY AND VALUE

 

Session 2: Track 3

STRATEGIES TO ENABLE A HEALTHY WARRANTY AND EXTENDED WARRANTY OPERATION

 

 

 

 

1:30pm – 2:05pm

Service Contract New Business Start-up: Practical Experience From Within General Motors

Kenneth Mac

Director, Chevrolet-Buick-GMC-Cadillac Protection

GM CUSTOMER CARE & AFTERSALES

 

 

2:05pm – 2:40pm

How To Develop A Successful Service Contract Partnership

Jocelyn Getson

Vice President, Business Development

&

Liz Ahner

Client Services Account Manager

BANKERS WARRANTY GROUP

 

 

2:40pm – 3:15pm

Developing And Establishing Global Post-Sales Warranty Support

Timo Moeller

Global Director, Customer Support Services & Performance Commitments

FIRST SOLAR

 

1:30pm – 2:05pm

Smart Warranties: Connecting The Dots Between Maintenance And Revenue

Neil Hampshire

Chief Information Officer

MODUSLINK

 

 

2:05pm – 2:40pm

Connected Quality: Warranty And The Internet Of Things

David Froning

Product Manager for Quality & Service

SAS

Q & A

 

1:30pm – 3:15pm

Panel Discussion

 

Financial Analysis, Accounting Considerations, Reserve Modelling, And Historical Insight That Enable A Healthy Warranty And Extended Warranty Operation

 

 

Mark Nagelvoort

President & CEO

PCMI CORPORATION

(Moderator)

 

Steve Zannos

Senior Director, Service Delivery

ELECTROLUX MAJOR APPLIANCES

 

 Michael Bailey

President

SUPERIOR WARRANTY   CONSULTANCY SERVICE

 

 Daniel Raycroft

Vice President, Business Development

PCMI CORPORATION

 

 Bryan Ignozzi

Engagement Partner

PRICEWATERHOUSECOOPER

Greg Myers

Executive Managing Director

BEECHER CARLSON

 

3:15pm – 3:45pm 

REFRESHMENTS / EXHIBITORS / NETWORKING

 

 

Session 3: Track 1

INDUSTRY UPDATES AND TRENDS

                                                                    

 

Session 3: Track 2

WARRANTY ANALYTICS

 

 

Session 3: Track 3

WARRANTY MANAGEMENT IN A  CONNECTED WORLD

 

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3:45pm – 4:20pm

Annual Warranty and Service Contract  Industry Update

Eric Arnum

Editor

WARRANTY WEEK

 

 

4:20pm – 4:55pm

Trends And Techniques In The Extended Warranty Market

James Mostofi

President

&

Julie Messer

Vice President

AIG WARRANTY

 

 

4:55pm – 5.30pm

Beyond The Obvious: The Strategic Value Of Service Contracts To Manufacturers, Retailers And Dealerships

Robert Bean

Vice President, Marketing

THE WARRANTY GROUP

 

3:45pm – 4:20pm

Extended Warranty Cost Exposure – Data, Challenges, Risks And Mitigations

Abhay Laxmanrao Waghmare

Senior Manager, Reliability

LM WINDPOWER TECHNOLOGIES (INDIA) PVT. LTD

 

 

4:20pm – 4:55pm

Analytics to Navigate The Dark Side Of Warranty Management

Matti Kurvinen
Founder & Managing Director

sd-ize consulting

 

 

4:55pm – 5.30pm

Warranty Analytics – Do’s And Don’ts

Rohit Lohan

Senior Product Manager

TAVANT TECHNOLOGIES

&

Lisa Schosker

Director, Global Warranty Administration

AGCO CORPORATION

 

3:45pm – 5:30pm

 

Panel Presentation

 

Gary Dietz

Lead Consultant, Warranty Business Solutions

TATA CONSULTANCY SERVICES

 

Antonio Rodriguez

Manager, Warranty & Supplier Quality

EATON

 

Subhash Sakorikar

Director, Customer Experience Management

TATA CONSULTANCY SERVICES

Bruce Williams

Vice President & Business Line Leader

PEGASYSTEMS

 

 

EVENING COCKTAIL RECEPTION WITH HORS D’OEUVRES 

 

EXHIBITORS & NETWORKING