Conference: Day One

Tuesday, March 7th 2017

                                                                                               View Day 2     View Day 3

 

 

TIME

 

 

EVENT

 

 

9:00am – 12:00pm

 

 

PRE-CONFERENCE WORKSHOP 1:           

Product Pricing And Development 101

Presenter:  Trish Myers, Senior Director,

EFG COMPANIES

9:00am – 12:00pm 

 

PRE-CONFERENCE WORKSHOP 2:           

Transforming Warranty Management Into Improved Customer Satisfaction And Revenue Generation

Presenter:  Bill Pollock, President

STRATEGIES FOR GROWTH

 

9:00am – 12:00pm

 

 

PRE-CONFERENCE WORKSHOP 3:

Limited Warranty And ESP Program Warranty Analytics: How To Unleash New Profitability And Customer Loyalty

Presenters:  Paul Swenson, EVP Business Development; Scott Morrison, EVP Business Development;

Dan Adelsberg, Group Director, Analytics,

AFTER, INC.

 

2:00pm – 5:00pm

 

 

PRE-CONFERENCE WORKSHOP 4:                                                           

Product Pricing: Data Analytics

Presenter:  Trish Myers, Senior Director,

EFG COMPANIES

 

2:00pm – 5:00pm

 

 

PRE-CONFERENCE WORKSHOP 5:                                                           

Warranty Claims Handling 101

Presenter:  Amanda Heitz, Attorney & Curtis Busby, Partner

BOWMAN AND BROOKE, LLP

 

2:00pm – 5:00pm

 

PRE-CONFERENCE WORKSHOP 6:         

                                                  

Service Revenue Maximization: Key Strategies For Increasing Extended Warranty Attachment And Renewal Rates

Presenter:  Ron Giuntini, President,

GIUNTINI & COMPANY

 

6:00pm – 8:00pm

 

 

WELCOME RECEPTION DRINKS & HORS D’OEUVRES