Call for Papers

If you have ideas, experience, products or success stories involving Warranty Chain Management, then this is your chance to tell the world! Come and share your valuable information with, and learn from, a diverse cross-company and cross-industry community of Warranty Professionals and Business Executives in this annual forum.

The theme for WCM 2011 is 'Warranty Management For Innovation and Growth'. Papers are sought that provide a case-study perspective of how effective warranty management has helped companies and organizations develop their competitive edge, manage risk and increase cost savings; for example, the introduction of new processes and procedures, the implications of customer and supplier relationships, economies and efficiencies of scale, risk analysis methodologies and many other strategic business considerations.

Presenters and papers are invited, but not limited to, the following subjects:

• Warranty Chain Management – A Holistic View to Cost Savings / Risk Management
• Warranty Cost Reduction Success Stories
• Warranty Strategy and Management
• Warranty as a Competitive Advantage
• Warranty Policy
• Warranty Outsourcing
• Extended Warranties
• Warranty Accrual and Accrual management
• Differences in Accounting Treatments (implications for accruals and benchmarking)
• Legal Aspects of Warranty
• Warranty Metrics and Benchmarking
• Warranty Data Management, Mining and Analysis
• Warranty Tools and Processes
• Supplier Warranty Cost Recovery
• Customer Experience of Warranty
• Design for Warranty (Quality, Reliability, Supportability, Usability, Customer Self-Repair, etc)
• Call Center Management to Reduce Warranty Costs
• Warranty and Operations Management
• Warranty Fraud
• Warranty Training

Presenting at WCM 2011

Presenters are asked to submit an abstract of approximately 200 words in English in Word, pdf or HTML format. The abstracts will be reviewed by a
reviewing committee and presenters informed about acceptance by early Fall 2010. Please click on the following link to obtain a guidance template
for your abstract submission:

CLICK HERE FOR ABSTRACT GUIDANCE

If your abstract is accepted, then you will be asked to submit your full paper and your presentation slides according to instructions that will be
sent to you. It is accepted that in some instances presenters may be unable to provide a full paper in support of a presentation. In these
instances a presentation with attached speaker notes will be accepted.

Accepted abstracts, papers and presentations will be published on the conference CD and Web proceedings. Acceptance of a paper means an
obligation for at least one of the authors to attend the conference and present the paper. For WCM 2011 accepted speakers will be offered
complimentary conference for ONE author only. Please note attendance at WCM events includes fully catered breakfasts, lunches as well as two Cocktail networking events.

In addition, WCM Speakers who permit their presentation to be video-recorded and posted on WarrantyVideo (http://www.warrantyvideo.com/) will receive 12 months complimentary membership to WarrantyVideo with unlimited access to all the presentation videos with effect post-WCM 2011.

To submit your paper, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of the title and abstract of your paper, authors' names, e-mail
and post addresses, and phone and fax numbers. Please indicate whether you intend to submit a full paper and presentation or merely
presentation slides.

CUT OFF DATE FOR RECEIVING ABSTRACTS: SEPTEMBER 30, 2010

Chairing A Track

If you are interested in becoming a Track Chairperson, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your name, company name, position and preferred Track topic.

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